Terms and Conditions
1. DefinitionsIn these Terms and Conditions, the following terms shall have the following meanings: * "Company", "We", "Us", "Our": refers to Mighty Movers, whose registered office is at 86-90 Paul Street, London, England, United Kingdom, EC2A 4NE. * "Customer", "You", "Your": refers to the person, firm, or company contracting with the Company for the provision of the Services. * "Goods": refers to the items to be moved by the Company as detailed in the Quotation or Inventory. * "Inventory": refers to the list of Goods to be moved, which may be provided by the Customer or the Company. * "Quotation": refers to the written estimate provided by the Company to the Customer for the Services. * "Services": refers to the removal and/or storage services to be provided by the Company as agreed in the Quotation. * "Commencement Date": refers to the date on which the Services are scheduled to begin as agreed between the Company and the Customer. * "Completion Date": refers to the date on which the Services are completed. * "Working Day": refers to Monday to Friday, excluding bank holidays in England.2. Contract Formation2.1. These Terms and Conditions, together with the Quotation and any other documents expressly incorporated therein, constitute the entire agreement between the Company and the Customer for the provision of the Services.2.2. No contract shall come into existence until the Customer has accepted the Quotation in writing (including email) and the Company has issued a confirmation of booking.2.3. Any variations to these Terms and Conditions or the Quotation must be agreed upon in writing by a director or authorised representative of the Company.3. Quotation and Pricing3.1. The Quotation is based on the information provided by the Customer at the time of the estimate, including the volume and nature of the Goods, the accessibility of the collection and delivery addresses, and the dates of the move.3.2. The Company reserves the right to amend the Quotation if there are any material changes to the information provided by the Customer, including but not limited to:* An increase in the volume or weight of the Goods.* Difficult or unusual access to the collection or delivery addresses (e.g., narrow staircases, long carries, lack of parking).* The Customer requiring additional services not included in the original Quotation.* Delays caused by the Customer or circumstances beyond the Company’s reasonable control.3.3. Unless otherwise stated, the Quotation does not include:* Packing or unpacking services (unless specifically requested and quoted for).* Dismantling or reassembly of furniture (unless specifically requested and quoted for).* Storage charges (unless specifically requested and quoted for).* Customs duties, taxes, or other charges that may be payable in connection with international moves.* Any parking fines or charges incurred due to the Customer's failure to arrange necessary parking permits.3.4. The Company reserves the right to charge on an hourly basis or apply additional charges if the Services take longer than anticipated due to unforeseen circumstances not attributable to the Company. The Customer will be informed of any such additional charges as soon as reasonably practicable.3.5. All prices quoted are inclusive of Value Added Tax (VAT) at the prevailing rate unless otherwise stated.4. Customer Responsibilities4.1. The Customer warrants that they are the owner of the Goods or have the necessary authority to authorise the movement and storage of the Goods.4.2. The Customer shall provide the Company with accurate and complete information regarding the Goods and the collection and delivery addresses, including any potential hazards or difficulties.4.3. The Customer is responsible for ensuring that there is adequate access for the Company’s vehicles to the collection and delivery addresses, including obtaining any necessary permits or permissions.4.4. The Customer shall be present, or ensure a duly authorised representative is present, at both the collection and delivery addresses at the agreed times to oversee the loading and unloading of the Goods and to sign any relevant documentation.4.5. The Customer is responsible for adequately packing and preparing fragile or delicate items for transit, unless the Company has been specifically contracted to provide packing services. The Company shall not be liable for damage to Goods that are inadequately packed by the Customer.4.6. The Customer shall ensure that all appliances (e.g., washing machines, dishwashers) are properly disconnected and drained prior to the arrival of the Company’s crew.4.7. The Customer shall remove any items that they do not wish to be moved by the Company prior to the Commencement Date.4.8. The Customer is responsible for the security of their personal belongings (e.g., jewellery, cash, important documents) and should ensure these are not included in the Goods to be moved by the Company.5. Company Responsibilities5.1. The Company shall provide the Services with reasonable care and skill.5.2. The Company shall use reasonable endeavours to complete the Services within any agreed timescales, but time shall not be of the essence. The Company shall not be liable for delays caused by circumstances beyond its reasonable control.5.3. The Company shall ensure that its employees and subcontractors are appropriately trained and competent to carry out the Services.5.4. The Company maintains adequate goods in transit insurance, subject to the limitations and exclusions set out in the policy. Details of the insurance cover are available upon request.
5.5. The customer is responsible for dismantling larger items that are not accessible through doors, stairs or narrow passages etc. (unless a dismantling service has been confirmed in advance)6. Payment Terms6.1. The Company reserves the right to request a deposit prior to the Commencement Date. The amount of the deposit and the due date will be specified in the Quotation or confirmation of booking.6.2. The remaining balance of the charges is due for payment on the day of removal (prior to goods being removed)6.3. Payment can be made by bank transfer or cash payments. Cheques may not be accepted or may require a longer clearance period.6.4. If the Customer fails to make payment by the due date, the Company reserves the right to charge interest on the outstanding amount at the rate of 10% per annum from the due date until the date of actual payment.6.5. The Company reserves the right to suspend or terminate the Services if payment is not received in accordance with these Terms and Conditions.7. Cancellation and Postponement7.1. If the Customer cancels or postpones the Services, the deposit will be forfeited. Following charges may apply:* More than 5 Working Days before the Commencement Date: loss of deposit * Between 5 Working Days before the Commencement Date: loss of deposit 7.1. If the Customer cancels or postpones the Services, the fixed fee or the full Quotation price. 7.2. The Company reserves the right to cancel or postpone the Services due to circumstances beyond its reasonable control (e.g., vehicle breakdown, severe weather conditions). In such circumstances, the Company will use reasonable endeavours to rearrange the Services at the earliest mutually convenient time and will not be liable for any losses incurred by the Customer as a result of the cancellation or postponement.8. Liability and Insurance8.1. The Company’s goods in transit insurance for damage to the Goods is limited to £50008.2. The Company shall not be liable for loss or damage to the Goods caused by:* Fire, flood, storm, or other events beyond the Company’s reasonable control.* Inadequate packing by the Customer.* Inherent defects or the nature of the Goods themselves (e.g., perishable items, electronic equipment with pre-existing faults).* Loss or damage occurring in premises where the Customer or their agents are present during loading or unloading.* Money, jewellery, documents, or other valuable items not disclosed to the Company in writing.* The dismantling or reassembly of furniture by the Customer or their agents.8.3. The Customer is advised to ensure that they have adequate insurance cover for their Goods during transit and storage.8.4. Any claim for loss or damage to the Goods must be notified to the Company in writing within 24hrs of the Completion Date or the date the loss or damage was discovered. The Company shall be afforded a reasonable opportunity to inspect the damaged Goods.8.5. The Company shall not be liable for any consequential loss, indirect loss, or loss of profit arising out of or in connection with the provision of the Services.8.6. Nothing in these Terms and Conditions shall exclude or limit the Company’s liability for death or personal injury caused by its negligence, or for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited by law.9. Storage (If Applicable)9.1. If storage services are provided, the Goods will be stored at the Company’s premises or a nominated storage facility.9.2. Storage charges will be as set out in the Quotation or a separate storage agreement.9.3. The Customer is responsible for ensuring that the Goods stored are adequately insured.9.4. The Company reserves the right to move the Goods between different storage locations, provided that the Customer is notified in advance.9.5. The Customer shall provide the Company with a forwarding address for correspondence and shall notify the Company of any change of address.9.6. The Company reserves the right to sell or dispose of the Goods if storage charges are not paid and remain outstanding 5 days after the due date, in accordance with applicable law.10. Governing Law and Jurisdiction10.1. These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales.10.2. Any dispute arising out of or in connection with these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts of England and Wales.11. Data Protection11.1. The Company will process the Customer’s personal data in accordance with its Privacy Policy, which is available upon request or on the Company’s website.12. Entire Agreement12.1. These Terms and Conditions constitute the entire agreement between the parties and supersede all prior agreements, arrangements, and understandings, whether oral or written.13. Third Party Rights13.1. A person who is not a party to this agreement has no right under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement.14. Notices14.1. Any notice required to be given under these Terms and Conditions shall be in writing and shall be delivered personally or sent by prepaid first-class post or email to the address of the receiving party as set out in the Quotation or as otherwise notified in writing.15. Severability15.1. If any provision of these Terms and Conditions is held to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.